Shipping + Returns
You have 28 days from the day you receive your order to return it, and if you decide to do so it is super easy and free!
Just contact us and let us know which items you'd like to return and the reasons why. We will process it for you and send over an email with the prepaid returns label attached.
All returned items must be in a perfect, unworn and resellable condition, with tags and packaging
As soon as your package is all labelled up, drop it off at the Post Office and make sure they give you a receipt.
Your refund will come through within 10 days of your return landing at our Warehouse.
Gift Cards cannot be refunded.
EXTENDED CHRISTMAS RETURNS
Any gifts purchased online from November 1st can be returned until January 31st.
We don't refund items in store that were purchased online but you can exchange them within 28 days.
All you need to do is take the item and invoice into the store.
Be sure to choose something new that retails at the same price or higher because our stores can't give change against online purchases.
Our stores are happy to exchange any item that is accompanied by a valid receipt within 28 days of the original purchase date.
All returned items must be in a perfect, unworn and resellable condition.
If you have a faulty item, please return to the store with the receipt and our staff will be happy to help.
We usually ship worldwide but currently aren't shipping to EU countries due to Brexit.
We'll have this sorted out as soon as possible but in the meantime we wanna say WE'RE SO SORRY WE MISS YOU to our EU friends.
We use Royal Mail for UK deliveries and RM's partners for international deliveries.
Royal Mail collect parcels from us each weekday afternoon.
If you place your order before 1pm on a weekday it will processed and collected that day.
Within the UK orders over £50 are sent for free via Royal Mail Tracked 48 Delivery.
To help keep your costs down, postage starts from £2.95 and is calculated for each order depending on the size and weight of the parcel. The easiest way to see how much postage will cost is to add the items you'd like to order to your basket, select your location and view the available options.
You can choose from
Royal Mail Tracked 24 – 1 working days from dispatch (email & SMS updates available)
Royal Mail Tracked 48 – 2 working days from dispatch (email & SMS updates available)
Royal Mail Special Delivery (arrives by 1pm Next Day) – Must be ordered by 1pm to arrive next day.
Royal Mail Special Delivery (arrives by 9am Next Day) – Must be ordered by 1pm to arrive next day.
Postage starts from £5.50 and is calculated for each order depending on the size and weight of the parcel. The easiest way to see how much postage will cost is to add the items you'd like to order to your basket, select your location and view the available options.
Tracked International Delivery - 5 - 7 working days (Tracked at 6 points with online delivery confirmation and compensation)
We try our very best to dispatch everything as quickly as possible but sometimes there may be something holding us up.
Possible reasons for delays include but are not limited to;
Poorly Post People
If it's been a couple of days too many and you're worried your parcel has wandered off, don't hesitate to drop us an email and we can check up on it for you.